At Delilah Trails, we are dedicated to ensuring a seamless delivery experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products.
1. Order Processing Time
- Orders are processed within 1-2 business days after being placed.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Timeframes
- Standard Delivery: Products are typically delivered within 5-7 business days from the date of processing.
- Delivery times may vary based on your location and any unforeseen circumstances.
3. Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout.
- Free shipping may be offered for orders exceeding a specified amount, as advertised on our website.
4. Delivery Areas
We currently deliver to [Insert Areas or Regions, e.g., “all major cities and towns within [Country/Region Name]”]. If your location is not listed, please contact us at [email protected] for assistance.
5. Order Tracking
Once your order is shipped, you will receive an email or SMS notification with tracking information, allowing you to monitor the delivery status.
6. Failed Deliveries
- If a delivery attempt is unsuccessful due to incorrect address details or unavailability of the recipient, the order may be returned to us.
- In such cases, we will contact you to arrange re-delivery, which may incur additional charges.
7. Damaged or Missing Items
- If your package arrives damaged or with missing items, please contact us within 48 hours of delivery at [email protected]. Provide your order number, photos of the package, and details of the issue.
- We will investigate the issue and resolve it promptly.
8. Contact Information
For questions or concerns about your shipment, please reach out to us:
Email: [email protected]