At Delilah Trails, we aim to provide you with high-quality outdoor and travel products. If you are not satisfied with your purchase or encounter an issue, please review our Return and Refund Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is defective or damaged upon delivery.
  • The product received is not what was ordered.
  • The return request is made within 7 days of the delivery date.

2. Conditions for Returns

  • Products must be unused, in their original packaging, and accompanied by proof of purchase (e.g., invoice or order confirmation).
  • Certain items, such as customized products or final sale items, are non-returnable unless defective.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at [email protected] with the subject line “Return Request.” Provide your order number, details of the issue, and photos of the product if applicable.
  2. Approval: Our team will review your request and respond within 2 business days with further instructions.
  3. Return Shipping: Once approved, you may need to ship the product back to us. Return shipping costs are borne by the customer unless the return is due to our error.

4. Refund Policy

Refunds will be processed under the following terms:

  • Refunds are issued only after the returned product is received and inspected.
  • If approved, the refund will be processed within 7 business days of receiving the return.
  • Refunds will be provided in the original form of payment (Cash on Delivery orders will receive a refund via bank transfer or an alternative agreed method).

5. Non-Refundable Situations

We do not accept returns or issue refunds for:

  • Products damaged due to misuse or mishandling by the customer.
  • Return requests made after the 7-day window.

6. Contact Information

For questions or assistance with returns and refunds, please contact us at:
Email: [email protected]

Thank you for shopping with Delilah Trails. We are committed to resolving any issues promptly and ensuring your satisfaction.